FAQ

This section provides your clients with their personalised estimated valuations, recent sale and rental transactions, and nearby price comparisons. It also comes with the latest bank interest rates for their refinancing.

All these relevant information will make you their preferred agent to contact for their property & bank matters.

Yes! Download an e-copy in the CRM Marketplace under the Property Wealth Report section.

Yes. The system allows for multiple PWRs to be sent to the same mailing address. Each PWR is addressed to a unique recipient for the respective properties they own. However, each property is only limited to one PWR subscription.

Don't worry. Your submission will simply be processed in the following issue (February, June, or October).

We do not ship overseas. We recommend mailing the report to your office first, then sending it to your client on your own.

The expiry for the PropNex coins is 1 year.

Yes! You may use your PropNex Coins to offset the final payable amount once you have accumulated a minimum of 100 coins.

• Within 1 week: Inform us via ASC for a change request but it is subject to management approval.
• After 1 week: No changes to the subscription period are allowed.

Once submitted, clients cannot be changed unless:

• The client chooses not to continue.
• The property has been sold.

If you resign from PropNex, any unsent reports in your package are non-refundable.

No amendments are allowed after the cut-off date. Any changes made in the ‘My PWR’ section will only appear in the next report. Please note that updates to the mailing address after the cut-off date will not be processed.

For example, since the cut-off date for the February issue is 31 December, any updates made from 1 January until the June cut-off date on 30 April will only be reflected in the June issue.

You may change the delivery address before the cut-off date; however, the address you enter will be reflected in the report. We will not be able to assist with any address changes after the cut-off date. In such cases, we suggest arranging to pick up the items on behalf of your client from their home.

• Update via “My PWR” tab
• Go to the “My PWR” section and use the action button to update the client’s address details.
• Updates on information before the cut-off date will be reflected in the upcoming report.
• Updating only in the CRM will not update the subscribed PWR address.
• “Edit Client” Section
• Updating details under Edit Client is mainly for agent reference and follow-up purposes.
• Changes here do not affect the subscribed PWR address.

You may check the delivery status in the CRM Database under "My PWR". Scroll to the right to find the "Upcoming Delivery." It will state real time tracking of the report delivery.

Please check with your clients first if they have received any message from the courier. If not, do let us know via ASC with your client’s name and address so that we are able to check.

Yes! The report includes information on PropNex Events & Milestones, showcasing upcoming events like Property Wealth System and Consumer Seminars to grow their knowledge on property. Your clients may scan the QR code on the page to register. Thereafter, you will be notified via Business Suite.

It is valid for 3 months; redeemable via the soft-copy QR code.

Let us know via ASC regarding the defect gifts with pictures and defect details.

You will receive an email once your client redeems a gift.

Errors in the PWR usually occur due to data entry mistakes when entering client details. Please verify the information you provided in the CRM database under “My PWR”.

If you require further clarification or assistance, please contact us via ASC.

If a client no longer wants the PWR or has sold their property, upload supporting documents (eg. conversation of them opting out or the sales report of the property) via ASC to cancel the subscription.

• To download the soft-copy report:
• Go to the ‘My PWR’ section in the CRM Database.
• Scroll to the right to find the action button
• Click the action button.
• Select the download option to save the report.